Refund Policy

At VIP Limousine Services, we value our customers and aim to provide fair and transparent policies regarding cancellations and refunds. Please read the following carefully:

1. Cancellations by Customer

  • Cancellations made at least 48 hours before the scheduled pickup time are eligible for a full refund.
  • Cancellations made 24–48 hours before the scheduled pickup time may be eligible for a partial refund (50%).
  • Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.

2. No-Show Policy

  • Approved refunds will be processed back to the original payment method used at the time of booking.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

3. Changes to Reservation

  • Requests to change booking details (such as pickup time, date, or vehicle type) must be made at least 24 hours before the scheduled service.
  • Changes are subject to vehicle availability and may affect the final price.

4. Refund Processing

  • Approved refunds will be processed back to the original payment method used at the time of booking.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Service Delays or Cancellations by Us

  • In the unlikely event that VIP Limousine Services cancels a booking due to unforeseen circumstances (vehicle breakdown, severe weather, etc.), customers will receive either:
  • A full refund, or
  • The option to reschedule at no additional cost.

6. Non-Refundable Charges

  • Additional charges such as waiting time, tolls, cleaning fees, or damage fees are non-refundable.

7. Contact Us for Refund Requests

VIP Limousine Services
8733 HWY 70 Marysville CA 95901
Email: viplimocorp@gmail.com
Phone: 1-530-514-4001

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